DBPR asked London prime property experts how ultra high net worth individuals ( UHNWIs ) can go about finding the best agencies and services (nannies, housekeepers, designers, etc) when locating to Prime Central London.
Simon Barnes at H. Barnes & Co
“As an agent, you should build up such a strong relationship with your clients, that as well as becoming their eyes and ears when it comes to identifying the right property opportunities, you stay firmly in their minds as the ‘enabler’ for everything that makes their life run smoothly. They should have total confidence and trust in your recommendations and choice of staff from the au pair or the nanny to the dry cleaner, the landscape garden designer, the best tailor or even a locksmith!
What you cannot to is entrust your clients’ contact details to anyone else – they are too valuable. Never underestimate how your hard earned reputation and years of mutual trust can be ruined when you put your client in direct contact with a third party and they end up receiving poor service; it will be considered ‘your mistake’ and your copy book will be indelibly blotted.
So we pride ourselves on a little bulging black book – we know who to go to and who not to. Contacts for all domestic and lifestyle needs are ones built up over decades and their service reflects our service, by overseeing the whole process, we know that our client will be happy and keep coming back.”
Mark Crampton of Middleton Advisors
“I would suggest the best port of call for a service that covers a wide variety of these matters would be a concierge company or Family Office.
We at Middleton Advisors would have everything property related covered and there are of course individual companies who specialise in staff, interior design, gardening and so on, but for a one-stop shop for all these matters I would recommend a concierge company like Consider it Done or a Family Office like Beacon Gainer.”
Charles Curran of Maskells
“This is an very pertinent question – and is often met by trial and error usually at great additional cost to the family relocating.
White Circle Collection was set up to help families both living in London and relocating to London to get what they need to settle down and make their lives easier. With on-the-ground knowledge and access to trusted suppliers (referenced and insured), White Circle works alongside the families, their advisors and / or their family office. The Team will help a relocating family find a home, furnish it (or introduce an interior designer to meet any budget, large or small) and insure it.
The team will also find housekeeper, au-pairs or nannies etc.. In tandem, we help them find schools which fit the children’s characters (often using a consultant to ensure the right fit). They can help you set up your utility bills, internet and TV and deal with monthly invoices (useful if this is a second home of the family travels extensively) and will also ensure that the non-working partner finds things to do, possibly charitable or arts inspired pursuits with a similar socio-economic social group. The team also have access to the best doctors, lawyers and accountants in London.
The real benefit for any family re-locating is that they only have to make one phone call and deal with one small team and White Circle Collection does with the rest.”
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